Refund Policy

This Refund Policy applies to token purchases, QRPH top-ups, and other paid services purchased through genetrify.com from Genetrify Information Technology Services.

By completing a purchase, you agree to this policy in addition to the Terms of Service and any pricing disclosures shown at checkout.

One-time token purchases, QRPH top-ups, and other consumable credits are generally non-refundable after they are applied to your account. Generated outputs, AI processing, storage usage, and consumed platform resources are treated as delivered services.

If a purchase was duplicated because of a technical billing error or unauthorized use, contact us promptly so we can investigate and, where appropriate, issue a correction or refund.

Refund requests are reviewed case by case. We may ask for transaction details, account information, timestamps, or a short description of the issue before deciding whether a refund, credit, or other adjustment is appropriate.

Approved refunds, if any, are typically returned through the original payment method, subject to processor timelines and banking delays.

If you believe a charge is incorrect, please contact Genetrify Information Technology Services before filing a chargeback so we can attempt to resolve the issue quickly. Fraudulent disputes, repeated abuse of refund requests, or deliberate misuse of the platform may result in account suspension or termination.